Website Terms & Conditions

By visIting susiegarden.com, you are consenting to our terms and conditions.

Introduction

This website, www.susiegarden.com, is owned and operated by Susie Garden Wellness PTY LTD (ACN 639632750). If you have any questions or need further information, please contact:

Susie Garden

PO BOX 162, BURLEIGH TOWN, QLD, 4220

susie@susiegarden.com

0479 068 108

This document sets out the Terms and Conditions you need to be aware of when using this website. Please take a moment to read them, as they set out your important rights and obligations and I care about making sure we both know where we stand. When you visit this website, use my services or purchase my products, you agree that you are over the age of 18 and willing to be bound by these Terms and Conditions. If you don’t accept this agreement, you should not continue to visit this website or purchase from me. If you are under 18, you agree that you are here with your parent or guardian’s full knowledge and permission, and that they are responsible for any purchases made on your behalf.

All products and services advertised on this website are offered in compliance with Australian Consumer Law.

General Disclaimer

On this website you will find blog posts, articles about health and wellbeing, healthy hints, tips and recipes. This information is provided solely for information purposes only, as part of my mission for naturopathic knowledge to be available and accessible to everyone.

My Rights and Responsibilities

I take care to provide valuable, accurate information, but I cannot be held responsible for the use you make of that information.

Please be aware that the generalised health information I provide is not a substitute for specialist advice tailored to your individual circumstances.

There is no professional relationship formed between us unless you explicitly choose to work with me by purchasing my services.

Any testimonials and promised results I may display on this website are based on my experience and those of my previous clients. They are not guarantees that anyone else will achieve the same results. This is because, while naturopathic care is based on scientific evidence, there are variables between clients and everyone responds to treatments differently.

I do not accept any liability for any injury, loss or damage incurred by use of or reliance on the information provided on this website.

I may modify this information provided on this website at any time, including altering or deleting it without notice.

Every effort is made to keep the website up and running smoothly. However, I take no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond my control.

Visitor Responsibilities

The website content I’ve created is broadly applicable for many people however you need to use your common sense and take responsibility for your own health, safety and wellbeing.

Always talk to your health care professional before significantly changing your diet, especially if you have known allergies, food intolerances, or specific medical conditions.

All content on this website is created and published for informational purposes only. It is not intended to be a substitute for professional medical advice and should not be relied on as health or personal advice, especially if you have a diagnosed medical condition.

Always seek the guidance of your naturopath or other qualified health professional with any questions you may have regarding your health.

You are welcome to book in with me for a consultation if you would like more personalised advice about your specific circumstances.

Downloads

The downloads provided on my website are created with the intention of increasing the accessibility of naturopathic knowledge in order to empower individuals to make healthier choices. I do not take responsibility for viruses or any other damage which might occur as a result of downloading material from my website.

External Links

Any external links provided on this website are intended to redirect you to my booking system, to sign up for my newsletter, or to redirect you to other health-related websites. These links are provided to you for convenience and you visit these external websites at your own risk. I do not take responsibility for the content of any of these external websites.

Intellectual property

Copyright

The content of this website is protected by copyright. No portion of this website may be copied, replicated or sold in any form without my written consent. You may share my content via social media sites, but you must provide a link back to my website and clearly credit me by name in the post.

Trademarks

I own the registered trademarks The Glow Protocol® and The Wellness Glow®. You may not use these names for any purpose without my express permission.

I own the unregistered trademarks Susie Garden Wellness™ and The Ageless and Awesome™️ Podcast. You may not use these names or my logo for any purpose without my express permission.

My Responsibility

I hold a Bachelor of Health Science (Naturopathy) and Advanced Diploma of Nutritional Medicine from the Australasian College of Natural Therapies. This is a rigorous, four years of study which teaches a comprehensive understanding of anatomy, physiology, biochemistry, pathophysiology, pharmacology, herbal and nutritional medicine. I am a full member of Australian Traditional Medicine Society (ATMS). This membership requires me to complete at least 20 hours of professional development each year to ensure I am updating my skills and remaining abreast of the latest scientific research.

I am a Yoga Teacher with specialty accredited training in Yin Yoga and Therapeutic Meditation.

Problems

As a naturopath and nutritionist, I am dedicated to enhancing your whole health and wellbeing. However, there are times when the services you need for healing are outside of my scope of practice. In these cases I will refer you to a suitable practitioner, such as a GP, counsellor, psychologist, massage therapist, physiotherapist or osteopath.

Suitability

My naturopathic services are for people who are interested in improving their health and are motivated to make changes to their lifestyle and diet. I work with clients to make small, incremental and sustainable changes to their diet and lifestyle, and can move at the client’s preferred pace. But if you are not ready for change, or have significant emotional challenges which are affecting your ability to enact change, I am happy to help you identify and accept this is where you are at and recommend another practitioner who can help you work through this.

Your Responsibility

I will always strive to provide you with the best naturopathic care possible. However, if you do not provide me with accurate information about your health, I may not be able to offer you the most appropriate treatment for your condition and therefore you may not see the results you desire. You must provide me with full and accurate information about your diagnosed medical conditions, medications or supplements, known allergies and intolerances, so I can ensure safety of treatment and check for pharmacological interactions with any herbs or nutrients I prescribe.

Payment terms

Forms of Payment

Payment for individual Naturopathic Consultations are prior to your consultation. I accept payment via direct bank deposit or credit card for payments due. 

Payment for goods and services purchased online from Susie Garden Wellness PTY LTD is by way of an internet secure payment system sourced from a third party. Please refer to Stripe’s terms and conditions for particulars regarding the transaction.

Missed Payment: In the event that your payment is not received during enrolment in a Program, Package or Immersion, it will not begin until the investment has been received.

Strict Cancellation Policy

Susie’s appointments are extremely valuable. If you need to reschedule or cancel your appointment please do so at least 24 hours prior to your appointment to avoid paying the cancellation fee or having your Consultation forfeited if you’re in Metabolic Balance. This will enable Susie to provide the appointment to other clients in need.

Susie’s cancellation/ reschedule fee for under 24 hours notice is $80. Under 24 hours notice and non attendance is 100% of your consultation fee. Cancellation fees are payable at the time of cancellation. 

Refunds:

Susie Garden Wellness wants you to be happy with your Program. For The Glow Protocol™️ 3 or 6 months program, There is a 7 day cooling off period from the date of your purchase where a full refund is available to you.

After this cooling off period, if you decide to withdraw from the program at any time for any reason whatsoever, you still will remain fully responsible for the full cost of the Program, and no refund will be provided.

When you purchase an electronic program (including Stress Less Lose Weight and The Radiant Rest Detox) you will have access to all of the benefits of the program at the time of purchase. Even if you elect to pay by instalment, you are agreeing to pay for the whole of the program in full and will not receive a refund if you stop accessing the online portal sooner than the end of your term of access.

Security Policy

If you pay in advance through my online system (Thrivecart via Stripe) or at the end of your consultation, and enter your credit card details for payment, Stripe will store your card details. You may access Stripe’s privacy policy on their website.

Currency & GST

All amounts quoted and charged are in Australian dollars and include GST where applicable.

My Naturopathy consultations are GST-free.

I offer the option to pay in USD for clients who are based in USA.

Delivery

Consultations take place online via Zoom video link.

Returns policy

Change of Mind

There is no refund for change of mind, but if you are unhappy with your purchase or it has not met your expectations, then please contact me to discuss.

Consumer guarantees

Minor Problem

Should a minor problem occur, I will endeavour to find a solution and resolve this issue as soon as practical.

MINOR PROBLEMS INCLUDE:

PROBLEMS WITH DISPENSED ITEMS (HERBS/SUPPLEMENTS) –

• Incorrect product sent by third party supplement company;

• Issue with the product sent by third party company;

• Damage occurred to product during transit.

TECHNICAL PROBLEMS:

• Issues with opening/downloading a PDF information sheet or treatment plan;

• Issues with email communication.

PROBLEMS WITH CONSULTATIONS:

• Sickness on the day of a consultation;

• Late cancellation of appointment;

• Internet issues or power outage during a Zoom consultation;

• Road traffic event;

• Bushfire.

MAJOR PROBLEMS INCLUDE:

ALLERGIC REACTION/SIDE EFFECT:

It is your responsibility to notify me of any allergies, intolerances or reactions you have experienced previous to the Initial Consultation on the PreConsult Form.

If you experience an unexpected allergic reaction to a product I have prescribed, you must notify me straight away. If you are experiencing life threatening symptoms (e.g. anaphylaxis) you must call 000 immediately.

Achieving expected results

The outcome of your treatment plan depends on many factors including your compliance with recommended treatment. It is also important to understand that everyone is unique and will respond to treatment differently, due to variances in genetics, environment, diet and lifestyle. Therefore it is not possible to make any treatment or timeline guarantees with regards to your clinical outcomes.

Specific Terms of Sale

Any products prescribed are for you and you alone. You must not give any of your prescribed products to family members or friends. I encourage all individuals to seek advice from a qualified health professional prior to any self-prescription to ensure safety and efficacy.

Jurisdiction & Dispute Resolution

Jurisdiction

Susie Garden Wellness PTY LTD is located in Queensland, Australia. This agreement is subject to the governing law of Queensland.

Negotiation

If you have any issue or complaints arising out of your use of this website or these terms and conditions, you and Susie Garden Wellness PTY LTD agree to make a genuine effort to resolve the dispute through negotiation and discussion.

Mediation

If we are unable to resolve a dispute by negotiation and discussion within 14 days, the parties must proceed to mediation with the assistance of an accredited mediator who is independent of the parties. The mediator is to be appointed by agreement of the parties or, failing agreement within twenty-one (21) days of the first notification of the dispute, by a person appointed by the Chair of Resolution Institute, (ACN 008 651 232, Level 2, 13-15 Bridge Street, Sydney NSW 2000; telephone: 02 9251 3366, email: infoaus@resolution.institute) or the Chair’s designated representative. The Resolution Institute Mediation Rules shall apply to the mediation. We agree to share the costs of mediation equally between us.

Litigation

It is a condition precedent to the right of either party to commence litigation other than for interlocutory relief that it has first offered to submit the dispute to mediation. Litigation is to be considered a last resort and may not be commenced until, in the opinion of the independent mediator, the potential for negotiation and mediation have been exhausted.

Updated September 2024